
A note from Curtis White, Vice President of Information Technology
The four functional areas within IT (Administrative Systems, Client Services & Technical Support, Infrastructure & Security, and Instructional Technology Support) are focused on supporting current technologies while always looking forward to see how new and emerging technologies can best benefit the University community. IT support is provided to all Ashland University locations including main campus, the regional centers, other instructional locations and several correctional institutions. We use a centralized Technical Support Center (Help Desk) process to receive and effectively route trouble reports and assess and rectify campus-wide issues when they arise. IT is an active participant in the governance process with several committees designed to help with communications, customer service, technology integration and adoption and change management. A comprehensive bi-annual customer satisfaction survey is performed and the results are used to improve our operations and services to the Ashland University community. We look forward to serving you and look forward to hearing your recommendations for new technologies and services. <<less Curtis White, |
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We receive many questions about logging into Ashland University services, connecting computers to the network and acquiring Microsoft Office. This FAQ pamphlet can answer many of these questions.
Information Technology's GMail information website has many answers to most asked email questions as well as tutorials, videos, and step-by-step instructions to use your Gmail, calendar, contacts, and tasks.
| Recent News | |
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Angel Learning Updates |
There are several updates happening with the Angel Learning system. Additional details will be posted on the Angel login page but a summary follows: Read More |
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Web Portal Project Update |
An Ellucian (formerly Datatel) consultant was on campus May 1st through 3rd meeting with the various web portal teams who have been working to further define and finalize what will be incorporated into the initial build of the portal project. This project will be integral to the future of the university's internal communications, workflow, collaboration and documentation. Read More |
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New Gmail Password Update Solution |
On Monday April 23rd, the IT department implemented a software solution that updates your Gmail password anytime you change your network password. Read More |
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Password Expiration |
Active Directory passwords (what you use to log into a workstation on campus) expire 360 days from the day a person changes their password. Faculty and staff whose password will expire before Sept 1st will receive an email from “IT Communications” with their password expiration date and complete instructions on how to change their password. Read More |
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Campus Wireless Upgrades |
The upgrade to the campus wireless to newer, faster, more secure, and more reliable technology is moving ahead as planned (note: we are replacing old access points so coverage will be better in areas that had the old wireless but areas with no wireless will not receive wireless through this first initiative). We will be doing one building at a time and the current schedule as things stand is: Read More |
| Sun. | CLOSED |
| M - F | 7:30am - 9:00pm |
| Sat. | 8:00am - 12:00pm |
Information Technology 100 Patterson Hall Ashland University 401 College Ave. Ashland, OH 44805 |
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Ext: 5405 Toll-Free: 1.866.434.5222 Fax: 419.289.5839 |
401 College Avenue
Ashland, OH 44805
419.289.4142 | 800.882.1548
